Main
James B Ashworth
Senior, Advanced Analytics
An enterprising finance leader with a penchant for accelerating business growth, I am a business operations expert focused on optimizing the customer experience.
As my executive data analytics career continues to evolve, I remain steadfast in my belief that collaboration is the key to business success. On a daily basis, I am committed to building positive relationships with my customers, analytics’ peers, C-level clients, and vendors. It is through these bonds that deals are closed and relationships are strengthened. My track record includes a strong talent for building a loyal base of customers and delivering top-level performance—these skills allow me to support sustainable growth so that a company can fully thrive.
Education
Georgia Institute of Technology
M.S. in Data Analytics
Atlanta, Georgia
2023 (Expected)
Thesis: To Be Determined
Kennesaw State University
B.S. in Computational and Applied Mathematics
Kennesaw, Georgia
2021
Minor: Statistics
University of Phoenix
M.S. in Accounting
Raleigh, North Carolina
2011
University of Phoenix
B.S. in Accounting
Raleigh, North Carolina
2009
Professional Experience
Senior, Advanced Analytics
AT&T
Atlanta, Georgia (Remote)
2021 - Present
- Utilize basic machine learning to build models supporting customer experience improvement decisions.
- Communicate findings and recommendations to business leaders using visuals.
- Identify, collect, and explore internal and external data sources to predict behavior for solving customer experience issues.
- Built predictive models quantifying significance of data variances on ATT’s big data for customer experiences.
Lead Financial Systems Analyst
AT&T
Atlanta, Georgia
2017 - 2021
- Provide technical/functional expertise in identifying, evaluating, and developing financial systems.
- Developed solutions to financial systems issues and worked with systems design to implement new features, including performing financial systems testing.
- Worked on all phases of financial system maintenance including design, development, implementation, testing, and on-going support for extensive user-maintained decision and rules engines.
Lead Strategic Pricing Manager
AT&T
Atlanta, Georgia
2015 - 2017
- Strategically forecast subscriptions by analyzing complex data, customer behavior, and subscriber migration patterns.
- Construct and optimize reporting tools, price recommendations, regulatory compliance, innovative product creation, contracts, and data modeling.
- Report on key findings, instrumental to multi-year strategic planning, recommend revenue projections, identify potential risks, and discover opportunities for revenue generation.
Lead Financial Analyst
AT&T
Atlanta, Georgia
2011 - 2015
- Spearheaded development of the 2013/2014 Subsidy and Commissions planning process, modeling, forecasting, and results tracking with $12B in annual P&L impact.
- Administered the comprehensive analysis of financial reports, trends, and opportunities to implement best practices, resolve errors, and drive revenue.
- Cultivate relations with Supply Chain, Accounting, and Marketing to leverage their experience, uncover patterns, and improve budget accuracy.
Senior Financial Analyst
AT&T
Atlanta, Georgia
2009 - 2011
- Winner of ATT’s Circle of Excellence Employee Award in 2009
- Demonstrated ability to explain complex processes to employees at all levels, in order to ensure audit results were achieved
- Production of accurate, on time reports meeting stringent HQ requirements containing sensitive, confidential records such as iPhone data, HR material, and fraud related investigations
- Developed new reports to give auditors new areas for review in retail environments to keep AT&T costs low while still allowing a positive customer experience
- Group contact for internal audit relations providing needed resources for all financial audits related to company owned retail stores
Retail Operations Analyst, Auditor
AT&T
Raleigh, North Carolina
1999 - 2009
- Winner of ATT’s Circle of Excellence Employee Award in 2007 and 2008
- Perform audits for each assigned AT&T location to ensure compliance with policies and procedures; including cash reviews, inventory counts, and internal controls verifications
- Utilized expert knowledge of Microsoft Access & Excel to create tracking reports to assist Asset Protection in identifying, researching and interpreting local fraud issues in AT&T systems
- Responsible for training sales staff on AT&T’s policy and procedures
- Assist retail locations in identifying and resolving problems related to cash overages/shortages, material bank reconciliation write-offs, and inventory shortages/write-offs
- Identified misuse of bill credits, designed and created reports to track and reduce credits 63%
- Created revenue reporting on company store handset sales to highlight significant issues that led to new operational procedures reducing discounts $50M per year
Retail Sales Associate
AT&T
Wilson, North Carolina
1997 - 1999
- Customer service was premium creating repeat purchases and referrals while reducing customer churn.
- Excellent sales allowing me to exceed commission targets monthly.
- Maintained inventory reducing shrinkage to below company targets.
Teaching Experience
Graduate Teaching Assistant
Instructor for Data Analytics in Business at Georgia Institute of Technology
Atlanta, Georgia
2022 - Current
Introduction to PowerBI
Instructor of PowerBI for Accounting and Customer Experience Teams
Atlanta, Georgia
2021