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James Ashworth

Contact Info

Skills

Disclaimer

This resume was made with the R package pagedown.

Last updated on 2022-07-28.

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James B Ashworth

Senior, Advanced Analytics

An enterprising finance leader with a penchant for accelerating business growth, I am a business operations expert focused on optimizing the customer experience.

As my executive data analytics career continues to evolve, I remain steadfast in my belief that collaboration is the key to business success. On a daily basis, I am committed to building positive relationships with my customers, analytics’ peers, C-level clients, and vendors. It is through these bonds that deals are closed and relationships are strengthened. My track record includes a strong talent for building a loyal base of customers and delivering top-level performance—these skills allow me to support sustainable growth so that a company can fully thrive.

Education

Georgia Institute of Technology

M.S. in Data Analytics

Atlanta, Georgia

2023 (Expected)

Thesis: To Be Determined

Kennesaw State University

B.S. in Computational and Applied Mathematics

Kennesaw, Georgia

2021

Minor: Statistics

University of Phoenix

M.S. in Accounting

Raleigh, North Carolina

2011

University of Phoenix

B.S. in Accounting

Raleigh, North Carolina

2009

Professional Experience

Senior, Advanced Analytics

AT&T

Atlanta, Georgia (Remote)

2021 - Present

  • Utilize basic machine learning to build models supporting customer experience improvement decisions.
  • Communicate findings and recommendations to business leaders using visuals.
  • Identify, collect, and explore internal and external data sources to predict behavior for solving customer experience issues.
  • Built predictive models quantifying significance of data variances on ATT’s big data for customer experiences.

Lead Financial Systems Analyst

AT&T

Atlanta, Georgia

2017 - 2021

  • Provide technical/functional expertise in identifying, evaluating, and developing financial systems.
  • Developed solutions to financial systems issues and worked with systems design to implement new features, including performing financial systems testing.
  • Worked on all phases of financial system maintenance including design, development, implementation, testing, and on-going support for extensive user-maintained decision and rules engines.

Lead Strategic Pricing Manager

AT&T

Atlanta, Georgia

2015 - 2017

  • Strategically forecast subscriptions by analyzing complex data, customer behavior, and subscriber migration patterns.
  • Construct and optimize reporting tools, price recommendations, regulatory compliance, innovative product creation, contracts, and data modeling.
  • Report on key findings, instrumental to multi-year strategic planning, recommend revenue projections, identify potential risks, and discover opportunities for revenue generation.

Lead Financial Analyst

AT&T

Atlanta, Georgia

2011 - 2015

  • Spearheaded development of the 2013/2014 Subsidy and Commissions planning process, modeling, forecasting, and results tracking with $12B in annual P&L impact.
  • Administered the comprehensive analysis of financial reports, trends, and opportunities to implement best practices, resolve errors, and drive revenue.
  • Cultivate relations with Supply Chain, Accounting, and Marketing to leverage their experience, uncover patterns, and improve budget accuracy.

Senior Financial Analyst

AT&T

Atlanta, Georgia

2009 - 2011

  • Winner of ATT’s Circle of Excellence Employee Award in 2009
  • Demonstrated ability to explain complex processes to employees at all levels, in order to ensure audit results were achieved
  • Production of accurate, on time reports meeting stringent HQ requirements containing sensitive, confidential records such as iPhone data, HR material, and fraud related investigations
  • Developed new reports to give auditors new areas for review in retail environments to keep AT&T costs low while still allowing a positive customer experience
  • Group contact for internal audit relations providing needed resources for all financial audits related to company owned retail stores

Retail Operations Analyst, Auditor

AT&T

Raleigh, North Carolina

1999 - 2009

  • Winner of ATT’s Circle of Excellence Employee Award in 2007 and 2008
  • Perform audits for each assigned AT&T location to ensure compliance with policies and procedures; including cash reviews, inventory counts, and internal controls verifications
  • Utilized expert knowledge of Microsoft Access & Excel to create tracking reports to assist Asset Protection in identifying, researching and interpreting local fraud issues in AT&T systems
  • Responsible for training sales staff on AT&T’s policy and procedures
  • Assist retail locations in identifying and resolving problems related to cash overages/shortages, material bank reconciliation write-offs, and inventory shortages/write-offs
  • Identified misuse of bill credits, designed and created reports to track and reduce credits 63%
  • Created revenue reporting on company store handset sales to highlight significant issues that led to new operational procedures reducing discounts $50M per year

Retail Sales Associate

AT&T

Wilson, North Carolina

1997 - 1999

  • Customer service was premium creating repeat purchases and referrals while reducing customer churn.
  • Excellent sales allowing me to exceed commission targets monthly.
  • Maintained inventory reducing shrinkage to below company targets.

Teaching Experience

Graduate Teaching Assistant

Instructor for Data Analytics in Business at Georgia Institute of Technology

Atlanta, Georgia

2022 - Current

Introduction to PowerBI

Instructor of PowerBI for Accounting and Customer Experience Teams

Atlanta, Georgia

2021